▶ Manage Callgroups: Editing Callgroups

Introduction

This guide provides detailed instructions on how property managers of a CellGate multi-family access control product are managing call groups using the TrueCloud Connect dashboard. TrueCloud Connect™ is CellGate’s proprietary back-end architecture that manages all data flow between product hardware, the internet, cellular networks, landline phones, smartphone apps, and the administrative web portal. Editing call groups ensures that your contact information and call routing settings are up to date, optimizing communication and access control for your property.

Editing and Managing Call Groups

1. Log In to TrueCloud Connect: Use your login credentials to access the dashboard.
2. Navigate to Manage Call Groups: Click on “Manage Call Groups” at the top of the screen in the main menu to access the call group management section.
3. Select the Call Group to Edit:
   • Identify the call group you wish to edit from the list.
   • Use the search function to locate the call group by its display name.
4. Edit Call Group Details:
   • Display Name: Click on the “Edit” button next to the call group’s display name to change it.
   • Contact Information: Update phone numbers and email addresses associated with the call group.
   • Device Assignment: Adjust which gates or devices the call group is associated with, if applicable.
5. Save Changes:
   • After making the necessary edits, click “Save” to update the call group information in the system.

Benefits of Editing/Managing Call Groups

• Accurate Contact Information: Ensure all call groups have up-to-date contact details, improving communication efficiency.
• Optimized Call Routing: Adjust call routing settings to ensure calls are directed to the correct individuals or devices.
• Improved Access Control: Maintain accurate associations between call groups and access points, ensuring seamless property management.

Related Topics

• Learn more about Gold Key Service
• Manage Callgroups: App Calls
• Manage Callgroups: Sending Out Notifications
• Manage Callgroups: Importing Users
• TrueCloud Connect Dashboard – Complete Overview