Support
Support: How We All Work Together
Customer Self Management
Customers are responsible for administration of their day-to-day account needs like setting up new users, adding call groups, setting up hold open schedules, etc.
Gold Key Support
Gold Key Customer Support is responsible for successful account setup, product implementation, TrueCloud admin support and resident app support — for the life of your account.
Technical Support
This team supports installing dealers’ wiring, troubleshooting and product performance needs.
It is one of the many reasons we have a 98% annual customer retention rate.
Our Gold Key white glove service support for the CellGate app, TrueCloud portal and end user administration is unmatched in the access control industry.
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Is there something you could not find? Do you need additional information regarding your service?
Supports 
Does not support external cameras
