Support
How We All Work Together
Customer Self Management
Customers are responsible for administration of their day-to-day account needs like setting up new users, adding call groups, setting up hold open schedules, etc.
Gold Key Support
Gold Key Customer Support is responsible for: successful account setup, product implementation, TrueCloud Connect admin support and resident CellGate app support — for the life of your account.
Technical Support
This team supports installing dealers’ wiring, troubleshooting and product performance needs.
It is one of the many reasons we have a 98% annual customer retention rate.
Our Gold Key white glove service for the CellGate app, TrueCloud portal and end user administration is unmatched in the access control industry.
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