PIN codes are a type of virtual key in the CellGate TrueCloud Connect portal, offering a secure and convenient method to grant temporary access to visitors. This guide will walk you through the steps to enable, create, and manage these codes.
Types of PIN Codes
Temporary Event Keys
These keys allow access to multiple people during a set time window. Ideal for events or gatherings, they provide controlled entry for a defined period.
Single-Use Keys
Single-use keys are designed for one-time entry, expiring after their initial use. These are perfect for individual visitors or deliveries, ensuring controlled access.
Enabling PIN Codes
Before using virtual keys, ensure they are enabled at the account level. Only administrators can enable these features. If unsure, contact the CellGate support team.
Creating and Managing PIN Codes
Creating Temporary Event Keys
- Navigate to the top bar, select “Users,” and then “Virtual Keys” from the dropdown.
- Choose the key type and set parameters such as valid date range, allowable times, entry point, and access restrictions.
- Share the key via email or phone by clicking the share icon and entering the recipient’s details.
Creating Single-Use Keys
- Follow the same process as temporary event keys.
- Specify the valid dates, times, and entry points for one-time entry.
Managing PIN Codes
All current PIN codes can be viewed under the “Virtual Key” section of the “Users” tab. From here, you can add new keys, edit existing ones, and deactivate keys as needed.
Group-Specific PIN Codes
Enable PIN codes for specific groups by navigating to the “Groups” tab, selecting a group, and configuring the virtual key settings. Each user must be in a group with codes enabled and be in a call group with app access.
Auditing PIN Code Usage
To monitor and audit PIN code usage, filter the activity logs by virtual keys. This allows you to see all PIN code actions across the system.
Visitor Instructions
Visitors can use their PIN codes by going to the access point’s keypad, tapping “Access Code,” entering their PIN, and tapping “Enter” to gain entry.
Conclusion
PIN codes offer a flexible and secure way to manage temporary visitor access in the CellGate TrueCloud Connect portal. For any questions or further assistance, contact the dedicated CellGate support team.
Enhance Security and Convenience with CellGate’s PIN Codes!
Feel free to click on the links to learn more about Virtual Key Visitor Management, the Gold Key Service, and TrueCloud Connect.
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