▶ Deleting Users

Introduction

This guide provides detailed instructions on how property adminstrators can delete users in their CellGate access control system via the TrueCloud Connect dashboard. TrueCloud Connect™ is CellGate’s proprietary back-end architecture that manages all data flow between product hardware, the internet, cellular networks, landline phones, smartphone apps, and the administrative web portal. Properly managing and removing users when necessary ensures your property’s security and access control integrity..

Deleting Users

1. Log In to TrueCloud Connect: Use your login credentials to access the dashboard.
2. Navigate to the Users Section: Click on “Users” at the top of the screen in the main menu to pull up the user management section.
3. Manage Users:
   • Click on “Manage Users” to see a list of all existing users.
4. Select the User to Delete:
   • Identify the user you wish to delete from the list.
   • Click on the user’s name to access their profile.
5. Remove User from Call Group:
   • If the user is part of a call group, ensure they are removed from it.
   • Select the user from the call group list.
   • Click the check mark next to their name and select “Remove.”
   • Choose whether to retain their access to the community or completely remove their credentials:
     • No: This option deletes the user from the call group but retains their access to the community.
     • Yes: This option completely removes the user from the system, including all access methods.
6. Confirm Deletion:
   • After selecting the appropriate option, confirm the deletion.
   • The user will be removed from the system, and their access credentials will no longer be valid.

Benefits of Proper User Deletion

• Maintained Security: Ensure that only authorized users have access to your property.
• Updated User Management: Keep your user database current by removing inactive or unauthorized users.
• Operational Integrity: Prevent security breaches by promptly deleting users who no longer require access.

Related Topics

• Learn more about Gold Key Service
• Users: Adding Codes
• Users: Adding Restrictions
• Editing Users
• Adding Users
• Activity Log
• TrueCloud Connect Dashboard – Complete Overview