What Is
Gold Key Service?
Gold Key is our unique branded level of customer service that we provide to both the installing dealer and the property owner/manager(s) of multi-family, HOA and enterprise markets. Gold Key Service is available for the life of a product.
How Is It Different?
What makes it different is our level of white glove service throughout the entire life cycle of the customer journey.
What Includes
- Easy upload process
- Credential upload
- Call groups
- Resident notifications
- Admin login tiers
- Billing
Account Set Up
- Site staff training
- Scheduled webinars
- On-line video tutorials
Training
- CellGate app setup
or usage assistance
Resident Support
- Technical and Customer Support for as long as you have our product
Lifetime Support
Still Have Questions?
Please call us at 855.694.2837 x 3
or send us your request via this form.
Unmatched Service
Our Gold Key service for TrueCloud Connect, the CellGate app, and end user administration is unmatched in the access control industry, and is one of the many reasons we have a 98% annual customer retention rate.
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