Gold Key Service?
Gold Key is our unique branded level of customer service that we provide to both the installing dealer and the property owner/manager(s) of multi-family, HOA and enterprise markets. Gold Key Service is available for the life of a product.
How Is It Different?
What makes it different is our level of white glove service throughout the entire life cycle of the customer journey.
- Easy upload process
- Credential upload
- Call groups
- Resident notifications
- Admin login tiers
Account Set Up
- Site staff training
- Scheduled webinars
- On-line video tutorials
Our Gold Key service support for the CellGate app, TrueCloud portal and end user administration is unmatched in the access control industry, and is one of the many reasons we have a 98% annual customer retention rate.
Annual Customer Retention Rate
Don’t Take Our Word for It:
What Our Customers Have to Say
Marilyn M. said
“Every one of our 6 homeowners absolutely loves the Cell-gate gate access system! No complaints, no issues in 6 months of operation. The customer service is fantastic when we do have questions, especially as we were learning the system. We have dealt with several of the customer service reps and every one has been so helpful and courteous.”
Corey M. said
“Our unit has been installed roughly a year ago to date and it has worked flawlessly. We couldn’t be happier with the support and the unit itself with its solid construction and its aesthetically pleasing design. The backlit buttons are also a huge plus. Any issues we’ve run into have been promptly fixed by the fantastic team over at their support line.”
Johnny C. said
“I wanted to take this opportunity to let you know how pleased I was to work with LaTosha during the initial programming phase and the support after cutover. LaTosha was very professional, knows the product well and was very responsive in answering any questions I had. I am a retired Telecommunications Engineer and have had numerous experiences with collecting data and implementing new software as well as upgrading old systems for major corporations and their highly sophisticated electronic systems. I was somewhat concerned with the process going from the old Linear System to CellGate. My concern was somewhat due to Linear being an old outdated software; but my main concern was dealing with a nascent company like CellGate. I was pleasantly surprised with the level of service provided by LaTosha.”
“I rarely reach out for the good stuff, but today I wanted to send an email to tell you that Coyd W and Latosha J are AMAZING!! They have been so helpful with troubleshooting issues that we have with our units and customers. They are always responsive to my calls and emails, as well as our customers. My techs get the best guidance from Coyd. They act quickly and efficiently. They are an exemplary example of great customer service and I don’t know where we would be without their constant assistance.”
Rod W. said
“I am the Admin for Cell Gate at a gated community. It is an excellent control gate system. Able to remotely control the gate on my phone. I especially like the ability to create a temporary entry code for events. You can schedule the dates and times in advance. Excellent customer support. Our community loves it.”
Janetta W. said
“I talked to Kevin from CellGate today and he was absolutely awesome in helping me understand and be able to work my gate system appropriately. I can’t say enough good things about Kevin and the customer service I received.”
Stephanie L. said
“Just want to share that Jennifer S. is amazing! She has the patience of a saint! (And surely she needed it with me in particular!) She is so well versed in your product/software. She has been a blessing to work with as she is knowledgeable and responsive and eager to provide the ultimate in customer support. She has made this process achievable and doable in a short period of time.”