Terminology note. This feature was formerly called Virtual Key features. It is now Access Credentials and Visitor Passes; the capability is the same.
What this video covers
Open the group
In the TrueCloud Connect platform, click Groups in the main menu, then open the Access Credentials group. This is the property-level control for who may hand out Visitor Passes and how much those passes can do.
1) Who can issue passes
Decide which residents are allowed to create Visitor Passes at all. On many properties only management issues them; on others, residents can invite their own recurring visitors. This is the switch that sets that policy, so grant it to the people the property wants issuing passes and leave it off for everyone else.
2) Which pass types
Beyond whether a resident can issue passes, you control which kinds they may issue: Individual passes for recurring visitors, Temporary Event passes for one-time gatherings, and Single-Use passes for a delivery or single visit, as QR codes or PIN codes. A property might let residents issue single-use passes but reserve recurring ones for management. Set the mix here.
3) What those passes may do
Finally, bound what an issued pass is allowed to grant: which gates it can open, the access duration, and the day and time limits. These caps apply to the passes residents create, so even a resident who can issue passes cannot grant access beyond what the property permits. Set the group, save, and the policy applies across every pass issued under it. Residents then create and share passes from the CellGate app.