What this video covers
Open the Visitor group
In the TrueCloud Connect platform, click Groups in the main menu, then click the Visitor group to open its settings. This is the group that holds the temporary, code-based access you hand to people who are not residents.
1) Guest or vendor: decide the code type first
Choose which kind of code you are creating. A guest code is for a personal visitor; a vendor code is for a service provider such as landscaping, pool service, or a delivery contractor. The two behave the same mechanically, but keeping them distinct is what makes the activity log readable later: you want to see “Pool Service” in the log, not an anonymous number.
2) Create the code: label, number, uniqueness
Click Add Code and enter:
- A label that names the code, such as Guest or, better, the specific party like Pool Service. The label is what identifies this code in the activity log, so specific beats generic.
- A unique numeric code. The system checks it as you type; a rejection means the number is already in use, so pick another.
3) Scope it: property, then schedule
Two controls turn a code from a master key into a purpose-built one:
- Property access defaults to yes, meaning all locations. Change it when the visitor needs only one entrance rather than the whole property.
- Restrictions bound the code to specific days and times. A vendor code that only works during service hours is a different security posture from one that works at 2 a.m.
Set both when you create the code rather than after. See adding restrictions for how the schedules and presets work in detail.