▶ Groups: Visitor Group

Introduction

This video provides detailed instructions on how to manage the Visitor Group within the TrueCloud Connect system using the dashboard. Property managers utilizing a CellGate multi-family access control system can add numeric entrance codes for guests or vendors through TrueCloud Connect. TrueCloud Connect™ is CellGate’s proprietary back-end architecture that manages all data flow between product hardware, the internet, cellular networks, landline phones, smartphone apps, and the administrative web portal. Properly managing visitor access is crucial for maintaining security and ensuring seamless entry for guests and vendors. To perform this function, you should be in the Groups section of TrueCloud Connect.

Managing the Visitor Group

1. Log In to TrueCloud Connect: Use your login credentials to access the dashboard.
2. Navigate to the Groups Section: Click on “Groups” at the top of the screen in the main menu to pull up the group management section.
3. Select the Visitor Group:
   • Click on the “Visitor” group to access its settings.
4. Add a Visitor Code:
   • Choose Visitor Type: Decide whether to create a guest code or vendor code based on the type of visitor.
   • Create a Code: Click on “Add Code” and enter the following details:
     • Label: Name the code (e.g., Guest or Vendor).
     • Code: Enter a unique numeric code for the visitor.
   • Verify Code: The system will check to ensure the code is unique and not already in use.
5. Set Access Permissions:
   • Property Access: Determine whether the visitor should have access to all properties or specific locations. The default is usually “yes.”
   • Add Restrictions: If needed, add any restrictions to the code for specific times or locations.
   • Save the Code: Click “Save” to finalize adding the code to the visitor group.
6. Manage Existing Visitor Codes:
   • To edit or delete an existing visitor code, select the code from the list and make the necessary changes or remove it.

Benefits of Managing Visitor Groups

• Controlled Access: Assign unique codes to visitors for secure and efficient access management.
• Enhanced Security: Ensure only authorized visitors have access to specific areas by using unique codes.
• Operational Efficiency: Simplify the process of granting and managing visitor access with easily assignable codes.

Related Topics

• Learn more about Gold Key Service
• Groups: No Access Group
• Groups: Residential Employee Group
• Groups: Account Admin Group
• Groups: Virtual Key Features