▶ Manage Callgroups: App Calls

Introduction

This video provides detailed instructions on how to property managers of a multi-family property would manage app calls within call groups using the TrueCloud Connect dashboard. TrueCloud Connect™ is CellGate’s proprietary back-end architecture that manages all data flow between product hardware, the internet, cellular networks, landline phones, smartphone apps, and the administrative web portal. Properly configuring app calls ensures that communication and access control are efficient and reliable.

Managing App Calls in Call Groups

1. Log In to TrueCloud Connect: Use your login credentials to access the dashboard.
2. Navigate to Manage Call Groups: Click on “Manage Call Groups” at the top of the screen in the main menu to access the call group management section.
3. Select the Call Group to Configure:
   • Identify the call group you wish to configure from the list.
   • Use the search function to locate the call group by its display name.
4. Configure App Calls:
   • Primary Contacts: Ensure the primary contacts in the call group are set up to receive app calls. This typically involves listing the users’ names and contact information under the “First Called” section.
   • Secondary Contacts: Set up secondary contacts who will be called if the primary contacts do not answer within a specified time frame (e.g., 30 seconds). List these users under the “Second Called” section.
   • Telephone Entry Calls: If no app call is answered, ensure that a backup phone number is listed under the “Telephone Entry Calls” section. This will prompt a phone call from the system.
5. Save Changes:
   • After configuring the app calls, click “Save All” to update the call group settings in the system.

Benefits of Managing App Calls

• Efficient Communication: Ensure timely and effective communication by properly setting up primary and secondary app calls.
• Enhanced Security: Provide a reliable communication pathway for visitors and residents, enhancing overall security.
• Operational Reliability: Reduce missed calls and improve response times by configuring backup telephone entry calls.

Related Topics

• Learn more about Gold Key Service
• Manage Callgroups: App Calls
• Manage Callgroups: Editing Callgroups
• Manage Callgroups: Importing Users