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General Questions

Will CellGate work with my existing system?

Yes, CellGate products connect easily to virtually all manual and automatic gates, electronic lock controllers and electronic door openers.  They are designed to compliment the keypad or push-button opener you are currently using so you can use both CellGate and your current systems.

Is there a limit to the number of access codes I can create?

Via TrueCloud Connect, you can create as many access codes as you need. In fact, it is best to give each person their own personal access code so you can monitor exactly who enters and when.

Can I control how long the access codes are valid?

Yes, via TrueCloud Connect, you can create an access code to be valid for a certain number of uses, for a defined date/time range and/or days of the week, or until canceled.

Can I open the gate, door or lock if I'm not there?

Yes, via TrueCloud Connect you can open or close the door, gate or lock directly from there, or by using your CellGate app. The device will open/close even if you are not there in person.

Can I use CellGate products to open the gate for an extended period of time?

Yes, if supported by your electronic gate, door or lock installed, CellGate products will let you use TrueCloud Connect or the CellGate app to open the gate for an extended period of time.

How can I tell who enters my property?

Unlike keypads or remote control devices, all transactions using CellGate products are logged by date/time in TrueCloud Connect.. You can sort transactions by date/time or even by access code, and find out exactly who entered and when. In order for this feature to be most helpful, be sure to give each person their own personal access code.

Is cellular coverage required?

Most CellGate devices operate on AT&T or Verizon networks.  Some CellGate products can also work with a hardwired internet connection.

Is CellGate really secure?

Yes! All commands and voice connections are sent through CellGate’s servers which validate the gate/door number and access codes. Open commands are then transmitted to the remote device using advanced digital technology. To maximize security, you should not give your access code to anyone. In addition, personal access codes given to others should be set to expire, thus preventing their unwanted use.

How will I open if the AC power goes out?

Battery backup is not an included standard feature on CellGate products and may not be on your gate operator. Talk to your installer concerning what functionality you’d like to have under AC power loss conditions.

Can I open my gate if cellular service is down?

Access codes are stored in the keypad and will continue to work if cellular service is down.

How many access codes can I have?

It varies by product, but thousands.

Do I need to have cellular service at my gate for the CellGate system to work?

Ideally, yes. Since our products work on both Verizon and AT&T LTE networks, most locations are covered by one of these networks.  We also have directional antennas to extend cellular coverage from the cell tower, if necessary.  We also have internet options for many of our products, if cellular is not an option or internet is preferred.

What carrier will my system need?

Either AT&T or Verizon depending on the product(s) chosen and your location.

Can I use my clicker to open my gate with the CellGate system installed?

Yes, your clicker will still work.

Does opening with my clicker count on my monthly usage?

If you want to have the transaction recorded in TrueCloud Connect, it will. If you do not want to record transactions when clickers are used, your system can be programmed to ignore clicker openings.

Can I hold the gate open by using the CellGate app or TrueCloud Connect?



Is my clicker entry recorded and/or is a picture taken when I use my clicker?
Your system can be programmed either way. You may have a picture taken when the clicker is used to open the gate, or you may program the system not to take a picture when a clicker is used to open the gate.
How far apart can cameras be from the gate?
Approximately 100 feet.
Can one motion detector activate two cameras?