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FAQs

General Questions

Will CellGate work with my existing gate?

Yes, CellGate products connect easily to virtually all manual and automatic gates, electronic lock controllers and electronic door openers. Call with questions about specific compatibility.

Is there a limit to the number of access codes I can create?

Via TrueCloud Connect, you can create as many access codes as you need. In fact, it is best to give each person their own personal access code so you can monitor exactly who enters and when.

Can I control how long the access codes are valid?

Yes, via TrueCloud Connect, you can create an access code to be valid for a certain number of uses, for a defined date/time range and/or days of the week, or until canceled.

Can I open the gate, door or lock if I'm not there?

Yes, via TrueCloud Connect you can open or close the door, gate or lock directly from there, or by using your CellGate app. The device will open/close even if you are not there in person.

Can I use CellGate products to open the gate for a long period of time?

Yes, if supported by your electronic gate, door or lock installed, CellGate products will let you use TrueCloud Connect or the CellGate app to open the gate for an extended period of time.

How can I tell who enters my property?

Unlike keypads or remote-control devices, all transactions using CellGate products are logged by date/time in TrueCloud Connect.. You can sort transactions by date/time or even by access code and find out exactly who entered and when. For this feature to be most helpful, be sure to give each person their own personal access code.

Is cellular coverage required?

Ideally, yes. Since our products work on both Verizon and AT&T LTE networks, most locations are covered by one of these networks.  We also have directional antennas to extend cellular coverage from the cell tower, if necessary.  We also have internet options for many of our products, if cellular is not an option or internet is preferred. 

Is CellGate secure?

Yes! All commands and voice connections are sent through CellGate’s servers which validate the gate/door number and access codes. Open commands are then transmitted to the remote device using advanced digital technology. To maximize security, you should not give your access code to anyone. In addition, personal access codes given to others should be set to expire, thus preventing their unwanted use.

How will I open my gate if the AC power goes out?

Battery backup is an optional feature on gate operators. Talk to your installer or dealer about backup power solutions.

Can I open my gate if cellular service is down?

Access codes are stored in the keypad and will continue to work if cellular service is down.

What carrier will my system need?

Either AT&T or Verizon depending on the product(s) chosen and your location.

Can I use my clicker to open my gate with the CellGate system installed?

Yes, your clicker can still work.

Does opening with my clicker count on my monthly usage?

No. 

What are my options to provide guests access to the property?

We provide a variety of solutions, such as video calls, phone calls, QR codes, PIN codes, and always have more options in development.  Options do vary by model chosen. 

How do I purchase a new CellGate product?

Our sales team can put you into contact with a local dealer. 

Cameras

How far apart can cameras be from the gate?

Approximately 100 feet – but this depends on several factors related to the installation, including wire gauge, voltage, etc. .

Can one motion detector activate two cameras?

Yes.

Do I need to contact my cellular provider to set up service for a CellGate product?

No. The monthly service fee includes your cellular service.  

How do I receive my camera pictures and video?

Pictures can be retrieved from TrueCloud Connect. Videos can be provided by your CellGate customer service team.  

Do the cameras work in the dark?

Yes. All cameras supplied by CellGate have infrared technology. 

Do the cameras require their own internet connection?

No. CellGate cameras can easily be tied into the CellGate system which supplies them with an internet connection.