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FAQs

General Questions

Will CellGate work with my existing system?

Yes, the CellGate products connect easily to virtually all manual and automatic gates, electronic lock controllers and electronic door openers. And, it’s designed to compliment the keypad or push-button opener you are currently using so you can use CellGate and your current systems.

Is there a limit to the number of access codes I can create?

On the CellGate TrueCloud web portal, you can create as many access codes as you want. In fact, it is best to give each person their own personal access code so you can monitor exactly who enters and when.

Can I control how long the access codes are valid?

Yes, on the CellGate TrueCloud web portal, you can create an access code to be valid for a certain number of uses, for a defined date/time range and/or days of the week, or until canceled.

Can I open the gate, door or lock if I'm not there?

Yes, using the CellGate TrueCloud web portal you can open or close the door, gate or lock directly from the CellGate web site by logging in to www.cell-gate.com, or by using your smart phone app. The device will open/close even if you are not there in person.

Can I use CellGate products to open the gate for an extended period of time?

Yes, if supported by your electronic gate, door or lock, CellGate will let you use the TrueCloud web portal or smart phone app to open the gate for an extended period of time. 

How can I tell who enters my property?

Unlike keypads or remote control devices, all transactions using CellGate products are logged on the TrueCloud web portal. You can sort transactions by date/time or even by access code, and find out exactly who entered and when. In order for this feature to be most helpful, be sure to give each person their own personal access code.

Is cellular coverage required?

Most CellGate devices use advanced wireless data technology and operate on AT&T or Verizon networks.  Some CellGate products can also work with a hardwired internet connection.  

Is CellGate really secure?
Yes! All commands and voice connections are sent through CellGate’s servers which validate the gate/door number and access codes. Open commands are then transmitted to the remote device using advanced digital technology. To maximize the security, you should not give your access code to anyone. In addition, personal access codes given to others should be set to expire thus preventing their unwanted use.
How will I open if the AC power goes out?
Battery back-up power will provide power to your system if AC power is down.
Can I open my gate if cellular serivce is down?
Access codes are stored in the keypad and will continue to work if cellular service is down.
How many access codes can I have?
Unlimited.
Do I need to have cellular service at my gate for the CellGate system to work?
Ideally, yes. However, our digital antennas and modems are stronger than a cell phone’s and we can install directional antennas to extend the coverage from the cell tower; therefore, the system may still work. We also have internet options for certain products. To be certain, call a CellGate representative to find out.
What carrier will my system need?
Either AT&T or Verizon depending on the product(s) chosen and your location.
Can I use my clicker to open my gate with the CellGate system installed?
Yes, your clicker will still work.
Does opening with my clicker count on my monthly usage?

If you want to have the transaction recorded by the TrueCloud web portal, it will. If you do not want to record transactions when clickers are used, your system can programmed to ignore clicker openings.

Can I hold the gate open by using my cell phone app or the Internet?
Yes.

Cameras

Is my clicker entry recorded and/or is a picture taken when I use my clicker?
Your system can be programmed either way. You may have a picture taken when the clicker is used to open the gate, or you may program the system not to take a picture when a clicker is used to open the gate.
How far apart can cameras be from the gate?
Approximately 100 feet.
Can one motion detector activate two cameras?
Yes.