A note on naming. Older portal screens label the Visitor Pass search filter “Virtual Keys.” That term is retired. The filter works exactly as described below, and CellGate now calls those QR or PIN Code credentials Visitor Passes.
What this video covers
- What the activity log records, and why it is the first place to look after an access dispute
- Two ways to open the log: from the dashboard, or from the top menu
- Searching by access code, group name, Visitor Pass, or date range
- Filtering, sorting, and exporting entries for reporting
- Using the log as an audit trail for investigations
- Reading access patterns to tune your gate schedules
What the activity log records
The TrueCloud Connect platform is CellGate’s back-end architecture. It manages the data moving between solution hardware, wired internet, cellular LTE networks, landline phones, the CellGate app, and the administrative portal. Because every one of those paths runs through one system, every access event lands in one log.
That single log is what makes the portal useful the day something goes wrong. When a resident says the gate never opened, or a property manager needs to know which vendor code was used at 2 a.m., the answer is a search rather than a phone call.
Two ways to open the log
Sign in to the portal with your administrator credentials, then take either route:
- From the dashboard: scroll to the bottom right corner and click View All under the activity log panel.
- From the top menu: click Logs at the far right of the header menu.
Both land on the same full log view. The dashboard panel is the faster route when you are already reviewing the property, and the header menu is the faster route when the log is the reason you signed in.
Search for a specific event
The log holds every event, so searching is how you get to the one you want. Four fields narrow it down:
- By access code: enter the code that triggered the event.
- By group name: search on the directory or call group name.
- By Visitor Pass: look up events opened with a QR or PIN Code issued to a visitor. See access credentials for how those are created.
- By date range: use the from and to fields to bound the search.
Combining a date range with one of the other three is usually faster than either on its own, especially on a busy multifamily property.
Filter, sort, and export
- Filter results by event type, by the person involved, or by access point.
- Sort entries by date, event type, or person to surface the relevant rows.
- Export the filtered log when you need it outside the portal, for a monthly report or an incident file.
Stronger day-to-day security
Reviewing the log regularly tells you whether the people entering your property are the people you authorized. Codes that keep appearing after a resident moved out, or a vendor code used well outside its window, show up as a pattern in the log long before they show up as an incident.
A defensible audit trail
Each entry carries its own date and time stamp, which turns the log into a record you can stand behind during a security audit or an investigation. Export the relevant range and the account of what happened stops being a recollection.
Patterns you can act on
Access volume by hour and by entry point tells you when your property is actually busy. That is the evidence behind a better gate schedule, a second reader at a crowded entrance, or a hold-open window that matches the delivery traffic instead of guessing at it.
If the log is not showing what you expect
Missing entries usually trace back to how a credential or call group was set up rather than to the log itself. Multifamily, HOA, and commercial properties can reach Gold Key Service for help reading the record and correcting the configuration behind it.