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TrueCloud Connect: Connecting Properties, Users & Solutions

TrueCloud Connect™ is CellGate’s proprietary back-end architecture, where all data flow between product hardware, the internet, cellular networks, land line phones, smart phone app(s) and the administrative web portal occurs.

Unlike many competitor systems that manage communication flow in separate “silos,” we control and manage everything end-to-end within a single system.  All CellGate products across multiple properties can be managed via a single TrueCloud Connect login.

Having all user access control data within a single system provides immense reporting value and visibility into property access transactions across an entire property portfolio.


TrueCloud Connect™

Our unique system architecture is what allows us to seamlessly integrate access control, voice, video and external cameras.

TrueCloud Connect™ Architecture Advantages

Diagram of CellGate's TrueCloud Connect infrastructure, incorporating voice, data, picture, live video -- accessible via telephone, CellGate app or administrative portal

1. Records a History of all System Activity

Since all communication traffic occurs in one place, CellGate has transaction logs of all system activity. This is a huge competitive advantage when it comes to providing customer support to system owners—because they don’t have to go to multiple providers to troubleshoot issues.

2.Easy Integration of Access Control Data

Because all data flow to/from CellGate devices flows through TrueCloud Connect™, it allows us to seamlessly blend access control and camera utilization together in a single system, on every transaction. CellGate can link an access code used with the picture of the person using it, in addition to integrating additional external camera(s) at the location to the same system.

3. Fast, Secure, IP-Based Architecture

CellGate’s TrueCloud Connect™ architecture is a complete 2-way, real-time, IP-based system. IP-based systems are ideal for managing information flow because all system messages can be sent with a confirmation of delivery receipt. This also means TrueCloud Connect™ can process data faster and provide higher reliability than comparable systems that utilize text messaging or landlines for transmission of data

4. Processes Video Transmissions

It is CellGate’s IP-based architecture that allows TrueCloud Connect™ to process video transmissions within its system, a feature no other cellular access control company has been able to duplicate.

When choosing a cellular-based access control or monitoring product, understanding the basics of how information traffic flows in such systems is critical to selecting the most reliable option, and getting the seamless customer support you need if something isn’t working properly.

Want to learn more about how CellGate systems work?