Access Control Support Resources & Guides
Welcome to Our Comprehensive Resources Page
Self-help guides & video tutorials to help you maximize the use of CellGate’s access control solutions.
Jump To Video Guides: Support Documents | TrueCloud Connect | Access Credentials | OmniPoint
TrueCloud Connect Video Self-Help Guides
▶ Manage Callgroups: Sending Out Notifications
This video addresses how property managers uitlizing a CellGate multi-family access control system are sending out notifcations to new users once they were set up as a user for the first time within TrueCloud Connect. You should be in the "CallGroup" section of...
▶ Manage Callgroups: App Calls
Introduction This video provides detailed instructions on how to property managers of a multi-family property would manage app calls within call groups using the TrueCloud Connect dashboard. TrueCloud Connect™ is CellGate’s proprietary back-end architecture that...
▶ Manage Callgroups: Editing Callgroups
Introduction This guide provides detailed instructions on how property managers of a CellGate multi-family access control product are managing call groups using the TrueCloud Connect dashboard. TrueCloud Connect™ is CellGate’s proprietary back-end architecture that...
Virtual Key Video Self-Help Guides:
▶ Sharing an Individual Key in the CellGate App
Virtual Keys are a feature available on all Watchman multi family access control systems. This guide will walk you through the process of sharing an Individual QR Code Virtual Key with a recurring visitor (like a dog walker, babysitter, etc.) using the CellGate App. ...
▶ Creating Individual Keys in the CellGate App
This guide will walk you through the process of creating a personalized QR code Individual Key using the CellGate App. An Individual Key is a QR code invitation that can be used repeatedly by someone who needs property access on recurring day(s) and/or time(s)....
▶ How to Find Access Passes in the CellGate App
This guide explains how to locate and manage Access Passes within the CellGate App. Access Passes are a type of Access Credential used for visitor management – ideal for guests, vendors, service providers, and deliveries at your property. This feature is available on...
OmniPoint Video Self-Help Guides
▶ OmniPoint – Account Pre-Installation Onboarding
OmniPoint® is an award-winning wireless multi-point access control solution. Part 2. OmniPoint Account Pre-Installation Onboarding. Congratulations! You have successfully sold an OmniPoint wireless multi-point access control system, and are now ready to prepare the...
▶ OmniPoint – Installation Day
OmniPoint® is an award-winning wireless multi-point access control solution. Part 3. OmniPoint Installation Day. If you have completed the OmniPoint account onboarding process, you are now ready to install your customer’s OmniPoint solution. Step 1. Your first step on...
CellGate vs. ButterflyMX: A Comprehensive Comparison
When it comes to property access control solutions, video intercoms for visitor management are critical tools in property access control. Thus choosing the right provider is crucial for both security and convenience. CellGate and Butterfly MX are two prominent names...
CellGate sales and support documents are available in Adobe .pdf format for you to download or print.
- TrueCloud Connect: Dashboard Overview
- Single Family: Video Telephone Entry: Watchman (portal guide)
- Multi-Family: Video Telephone Entry: Watchman (portal guide)
- UNIFY U320 Brochure
- External Camera Options Brochure
- Stand-Alone Cellular Camera: Cellcam C330
- Cellcam and UNIFY Camera Comparison Chart
- General System FAQs
- Installation Guide for Automatic Gates
- Installation Guide for Solar-Powered Gates
- Limited Warranty
- Security of Systems and Network
- Service Agreement
- Privacy Policy
- EPM Assignment and LoRa Signal Test Form
- OpenSignal Quick App User Guide