Our locally-based Customer Care team is dedicated to providing outstanding service to our single-family homeowners at every touch point: from initial product activation to setup to feature training to any other help you need along the way. We believe great technology deserves equally great lifetime support.
Whenever you need a hand with your CellGate product(s), our Customer Care team is ready to help. Here are some of the most common ways we support our customers:
We have an easy & convenient self-activation process for you to set up your CellGate account. If you would prefer assistance, our Customer Care team is always here to help.
Our team is here to help answer any questions about how your CellGate solution works and to customize your system to fit your property and user’s needs.
Need a hand adding users, reviewing access logs or pulling reports? We’ve got you covered.
Need a refresher on issuing PIN codes, setting schedules or configuring access notifications? Browse our video tutorials or reach out to our team for personalized help.
We take Customer Care seriously — so much that we publish our weekly average hold times on our homepage. When we say we’re here for you, we mean it!
Call 855.694.2837 x.3
Customer Care is available
from 7:00am – 7:00pm CT
Monday – Friday.
We Partner with Your Dealer/Installer
Our Technical Support team will partner with your dealer/installer from initial setup through ongoing maintenance—supporting optimal performance for the life of your product.