Access Control Support Resources & Guides
Welcome to Our Comprehensive Resources Page
Self-help guides & video tutorials to help you maximize the use of CellGate’s access control solutions.
Jump To Video Guides: Support Documents | TrueCloud Connect | Access Credentials | OmniPoint
TrueCloud Connect Video Self-Help Guides
▶ Groups: Resident Employee Group
Introduction This video provides detailed instructions on how property managers using a CellGate multi-family access control system can add residents or employees to call groups and property directories within TrueCloud Connect. TrueCloud Connect is CellGate’s...
▶ Groups: Account Admin Group
Introduction This video provides detailed instructions on how a property manager utilizing a CellGate multi-family access control system can manage the Account Admin group using the TrueCloud Connect dashboard. TrueCloud Connect™ is CellGate’s proprietary back-end...
▶ Groups: Visitor Pass & Access Credential Features
Introduction This video provides detailed instructions on how to manage and utilize Visitor Pass and Access Credential features within user groups using the TrueCloud Connect™ dashboard. TrueCloud Connect™ is CellGate’s proprietary back-end architecture that manages...
Virtual Key Video Self-Help Guides:
▶ Guide to Using PIN Codes in CellGate’s TrueCloud Connect
PIN codes are a type of Access Credential in the CellGate TrueCloud Connect™ portal. They function as secure Access Passes you can assign to visitors, staff, and service providers to grant temporary access to your property. This guide will walk you through the steps...
▶ Using the Key QR Code in the CellGate App
This guide will walk you through the process of using a QR Code Virtual Key for property entry. Once you have sent the key to a visitor, the recipient will receive a link via email or SMS to access their QR code "Key." Virtual Keys are a visitor management feature...
▶ Sharing a Temporary Event Key in the CellGate App
This guide will walk you through the process of sharing a Temporary Event QR code key with your guests using the CellGate App. Temporary Event Virtual Keys are ideal for one-time events like parties, and can be easily shared via text or email. Temporary Event...
OmniPoint Video Self-Help Guides
▶ Total Property Security Access: A Watchman and OmniPoint Combined Solution
CellGate’s Total Property Security Access combines Watchman and OmniPoint systems for comprehensive, cost-effective security with live video, visitor management, and wireless access control.
▶ Installing and Configuring an EPM with the CG Installer Control App
This guide will walk you through the step-by-step process of installing an OmniPoint wireless access control Entry Point Module (EPM) using the CG Installer Control App. EPMs are one of the key components in an OmniPoint door access system. Follow these instructions...
▶ OmniPoint: Scoping the Job Site
OmniPoint® is an award-winning wireless multi-point access control solution. In this video we will outline best practices for the adoption of an OmniPoint wireless multi-point access control system from CellGate. You will learn: How to scope the job site prior to...
CellGate sales and support documents are available in Adobe .pdf format for you to download or print.
- TrueCloud Connect: Dashboard Overview
- Single Family: Video Telephone Entry: Watchman (portal guide)
- Multi-Family: Video Telephone Entry: Watchman (portal guide)
- UNIFY U320 Brochure
- External Camera Options Brochure
- Stand-Alone Cellular Camera: Cellcam C330
- Cellcam and UNIFY Camera Comparison Chart
- General System FAQs
- Installation Guide for Automatic Gates
- Installation Guide for Solar-Powered Gates
- Limited Warranty
- Security of Systems and Network
- Service Agreement
- Privacy Policy
- EPM Assignment and LoRa Signal Test Form
- OpenSignal Quick App User Guide