Resources

Welcome to Our Comprehensive Resources Page

Below you will find detailed self-help guides & video tutorials to help you maximize the use of CellGate’s access control solutions.

All Video Self-Help Guides:

TrueCloud Connect Video Self-Help Guides:

White background with what is TrueCloud Connect?
▶ What is TrueCloud Connect?

by | Jul 16, 2024 | CellGate Solutions,TrueCloud Connect | 0 Comments

📥  DOWNLOAD VIDEO  -  First, open the video directly on Vimeo, then click the "Download" button under the video player. What is TrueCloud Connect? TrueCloud Connect is...

The Gold Key Service logo and the words "Groups: No Access Group" below it
▶ Groups: No Access Group

by | Jun 12, 2024 | Support Resource,TrueCloud Connect | 0 Comments

Introduction This video provides detailed instructions on how to manage the No Access Group within the TrueCloud Connect system using the dashboard. Property managers...

The Gold Key Service logo and the words "Groups: Vistior Group" below it
▶ Groups: Visitor Group

by | Jun 1, 2024 | Support Resource,TrueCloud Connect | 0 Comments

Introduction This video provides detailed instructions on how to manage the Visitor Group within the TrueCloud Connect system using the dashboard. Property managers...

The Gold Key Service logo and the words "Groups: Resident Employee Group" below it
▶ Groups: Resident Employee Group

by | Jun 1, 2024 | Support Resource,TrueCloud Connect | 0 Comments

Introduction This video provides detailed instructions on how property managers using a CellGate multi-family access control system can add residents or employees to...

The Gold Key Service logo and the words "Groups: Account Admin Group" below it
▶ Groups: Account Admin Group

by | Jun 1, 2024 | Support Resource,TrueCloud Connect | 0 Comments

Introduction This video provides detailed instructions on how a property manager utilizing a CellGate multi-family access control system can manage the Account Admin...

The Gold Key Service logo and the words "Groups: Virtual Key Features" below it
▶ Groups: Virtual Key Features

by | Jun 1, 2024 | Support Resource,TrueCloud Connect | 0 Comments

Introduction This video provides detailed instructions on how to manage and utilize virtual key features within user groups using the TrueCloud Connect dashboard....

The Gold Key Service logo and the words :Manage Callgroups: Sending Out Notifications" below it
▶ Manage Callgroups: Sending Out Notifications

by | Jun 1, 2024 | Support Resource,TrueCloud Connect | 0 Comments

This video addresses how property managers uitlizing a CellGate multi-family access control system are sending out notifcations to new users once they were set up as a...

The Gold Key Service logo and the words :Manage Callgroups: App Calls" below it
▶ Manage Callgroups: App Calls

by | Jun 1, 2024 | Support Resource,TrueCloud Connect | 0 Comments

Introduction This video provides detailed instructions on how to property managers of a multi-family property would manage app calls within call groups using the...

The Gold Key Service logo and the words :Manage Callgroups: Editing Callgroups" below it
▶ Manage Callgroups: Editing Callgroups

by | Jun 1, 2024 | Support Resource,TrueCloud Connect | 0 Comments

Introduction This guide provides detailed instructions on how property managers of a CellGate multi-family access control product are managing call groups using the...

The Gold Key Service logo and the words "Manage Callgroups: Importing Users" below it
▶ Manage Callgroups: Importing Users

by | Jun 1, 2024 | Support Resource,TrueCloud Connect | 0 Comments

Introduction This video provides detailed instructions on how administrators of a multi-family access control product are importing users into call groups using the...

The Gold Key Service logo and the words "Users: Adding Codes" below it
▶ Users: Adding Codes

by | Jun 1, 2024 | Support Resource,TrueCloud Connect | 0 Comments

Introduction This video provides detailed instructions on how a property administrator can add codes to user profiles via the TrueCloud Connect dashboard. TrueCloud...

The Gold Key Service logo and the words "Users: Editing Users" below it
▶ Editing Users

by | Jun 1, 2024 | Support Resource,TrueCloud Connect | 0 Comments

Introduction This video provides detailed instructions on how adminstrators can edit user information in their CellGate access control system via the TrueCloud Connect...

The Gold Key Service logo and the words "Users: Deleting Users" below it
▶ Deleting Users

by | Jun 1, 2024 | Support Resource,TrueCloud Connect | 0 Comments

Introduction This guide provides detailed instructions on how property adminstrators can delete users in their CellGate access control system via the TrueCloud Connect...

The Gold Key Service logo and the words "Users: Adding Users" below it
▶ Adding Users

by | Jun 1, 2024 | Support Resource,TrueCloud Connect | 0 Comments

Introduction This video provides detailed instructions on how CellGate access control system owners can add users to TrueCloud Connect via its dashboard. TrueCloud...

The Gold Key Service logo and the words "Dashboard Overview: Activity Log" below it
▶ Activity Log

by | Jun 1, 2024 | Support Resource,TrueCloud Connect | 0 Comments

  Introduction This video provides detailed instructions for property administrators of a CellGate access control solution on how to access the activity log of...

The Gold Key Service logo and the words "Dashboard Overview: Override an Existing Schedule" below it
▶ Override an Existing Schedule

by | Jun 1, 2024 | Support Resource,TrueCloud Connect | 0 Comments

Introduction This video explains how a property adminstrator can override an existing gate schedule on their Watchman visitor management product using the TrueCloud...

The Gold Key Service logo and the words "Dashboard Overview: Setting your Gate Schedule" below it
▶ Setting Your Gate Schedule

by | Jun 1, 2024 | Support Resource,TrueCloud Connect | 0 Comments

Introduction This video provides instructions on setting your gate schedule on your Watchman system using the TrueCloud Connect dashboard. TrueCloud Connect™ is...

The Gold Key Service logo and the words "Dashboard Overview: Triggering the Camera" below it
▶ Triggering the Camera

by | Jun 1, 2024 | Support Resource,TrueCloud Connect | 0 Comments

Introduction This video provides detailed instructions on how a Watchman product owner can trigger the Watchman camera to capture photos of visitors at your gate using...

The Gold Key Service logo and the words "Dashboard Overview: Triggering the Gate" below it
▶ Triggering the Gate

by | Jun 1, 2024 | Support Resource,TrueCloud Connect | 0 Comments

Introduction This video provides detailed instructions on how to trigger a Watchman gate access control system using the TrueCloud Connect dashboard. TrueCloud Connect™...

The Gold Key Service logo and the words "Overview Process" below it
▶ TrueCloud Connect Dashboard – Quick Guide

by | Jun 1, 2024 | Support Resource,TrueCloud Connect | 0 Comments

Introduction to the TrueCloud Connect Dasboard Welcome to the comprehensive guide for using the TrueCloud Connect dashboard. Here, you'll find detailed instructions and...

Virtual Key Video Self-Help Guides:

A hand holding a smart phone with the CellGate app open, with the title "PIN Code Key in the CellGate App Overview Video"
▶ How to Use PIN Codes in the CellGate App

by | Jul 16, 2024 | Support Resource,Virtual Keys | 0 Comments

Managing visitor access has never been easier with the CellGate app. This guide will walk you through using PIN codes to provide secure access to your property. What is...

A hand holding a smart phone with a QR Code Virtual Key on the screen, with the title "Finding Virtual Keys in the CellGate app"
▶ How to Find Virtual Keys in the CellGate App

by | Jul 16, 2024 | Support Resource,Virtual Keys | 0 Comments

 CellGate App Guide - Finding Virtual Keys from CellGate on Vimeo. Managing visitor access has never been easier with the CellGate app. Here's a step-by-step guide on...

A hand holding a smart phone with the CellGate app open, with the title "Virtual Key Visitor Management"
▶ Visitor Access with Virtual Key Visitor Management

by | Jul 16, 2024 | Support Resource,Virtual Keys | 0 Comments

When managing visitor access to your property, flexibility and security are crucial. Virtual key visitor management offers tailored options for recurring access,...

Four photos showing uses for pin code virtual keys including food delivery, outdoor party and having friends over.
▶ Guide to Using PIN Codes in CellGate’s TrueCloud Connect

by | Jul 16, 2024 | Support Resource,Virtual Keys | 0 Comments

PIN codes are a type of virtual key in the CellGate TrueCloud Connect portal, offering a secure and convenient method to grant temporary access to visitors. This guide...

A hand holding a smart phone with a QR Code on it and the title "Using the Key QR Code in the CellGate App"
▶ Using the Key QR Code in the CellGate App

by | Jun 21, 2024 | Support Resource,Virtual Keys | 0 Comments

This guide will walk you through the process of using a QR Code Virtual Key for property entry. Once you have sent the key to a visitor, the recipient will receive a...

A hand holding a smart phone with a QR Code on it and the title "Sharing a Temporary Event Key QR Code in the CellGate App"
▶ Sharing a Temporary Event Key in the CellGate App

by | Jun 21, 2024 | Support Resource,Virtual Keys | 0 Comments

  This guide will walk you through the process of sharing a Temporary Event QR code key with your guests using the CellGate App. Temporary Event Virtual Keys are...

A hand holding a smart phone with a QR Code on it and the title "Sharing an Individual Key QR Code in the CellGate App"
▶ Sharing an Individual Key in the CellGate App

by | Jun 21, 2024 | Support Resource,Virtual Keys | 0 Comments

Virtual Keys are a feature available on all Watchman multi family access control systems. This guide will walk you through the process of sharing an Individual QR Code...

A hand holding a smart phone with a QR Code on it and the title "Creating a Temporary Event Key QR Code in the CellGate App"
▶ Creating a Temporary Event Key in the CellGate App

by | Jun 21, 2024 | Support Resource,Virtual Keys | 0 Comments

This guide will walk you through the process of creating a QR code Temporary Event Key (Virtual Key) using the CellGate App. These keys are ideal for multiple visitors...

A hand holding a smart phone with a QR Code on it and the title "Creating an Individual Key QR Code in the CellGate App"
▶ Creating Individual Keys in the CellGate App

by | Jun 21, 2024 | Support Resource,Virtual Keys | 0 Comments

This guide will walk you through the process of creating a personalized QR code Individual Key using the CellGate App.  An Individual Key is a QR code invitation that...

A hand holding a smart phone with a QR code on it and the words "Creating an Individual Key QR Code in the CellGate app"
▶ How to Find Virtual Keys in the CellGate App

by | Jun 21, 2024 | Support Resource,Virtual Keys | 0 Comments

This guide explains the process of locating Virtual Keys within the CellGate App.  Virtual Keys are a visitor managment feature available on all Watchman mult-family...

A hand holding a smart phone with a QR code on it and the words "Types of QR Codes"
▶ Understanding QR Code Types for CellGate Access Control

by | Jun 21, 2024 | Support Resource,Virtual Keys | 0 Comments

QR Code Virtual Keys are an essential tool for managing visitor access at a multi-family property.  Serving as digital barcodes, they can be sent via SMS or email to...

OmniPoint Video Self-Help Guides:

OmniPoint Best Practices - How to Scope the Jobsite - Video walk through tutorial for CellGate product solution Texas based company
▶ OmniPoint: Scoping the Job Site

by | Jun 18, 2024 | OmniPoint,Support Resource | 0 Comments

OmniPoint® is an award-winning wireless multi-point access control solution. In this video we will outline best practices for the adoption of an OmniPoint wireless...

grey dotted background with the words "Part 2 OmniPoint Pre-Installation Account Onboarding"
▶ OmniPoint – Account Pre-Installation Onboarding

by | Jun 17, 2024 | OmniPoint,Support Resource | 0 Comments

OmniPoint® is an award-winning wireless multi-point access control solution. Part 2. OmniPoint Account Pre-Installation Onboarding. Congratulations! You have...

grey dotted background with the words "Part 3 OmniPoint Installation Day"
▶ OmniPoint – Installation Day

by | Jun 16, 2024 | OmniPoint,Support Resource | 0 Comments

OmniPoint® is an award-winning wireless multi-point access control solution. Part 3. OmniPoint Installation Day. If you have completed the OmniPoint account onboarding...

Image of CellGate Watchman access control and visitor management products, with the TrueCloud Connect portal and CellGate app
CellGate vs. ButterflyMX: A Comprehensive Comparison

by | May 16, 2024 | Blog,OmniPoint | 0 Comments

When it comes to property access control solutions, video intercoms for visitor management are critical tools in property access control.  Thus choosing the right...

 

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