Access Control Support Resources & Guides
Welcome to Our Comprehensive Resources Page
Self-help guides & video tutorials to help you maximize the use of CellGate’s access control solutions.
Jump To Video Guides: Support Documents | TrueCloud Connect | Access Credentials | OmniPoint
TrueCloud Connect Video Self-Help Guides
▶ Groups: Resident Employee Group
The Resident and Employee Group: Add People to the Directory and Call Routing Jul 16, 2024 | Support Resource, TrueCloud Connect Tap for Sound The Resident and Employee group is how the people who belong on your property get into the directory and the call...
▶ Groups: Account Admin Group
The Account Admin Group: Who Can Manage the System, and How Much Jul 16, 2024 | Support Resource, TrueCloud Connect Tap for Sound The Account Admin group decides who can manage your property in the portal, and administrator access is the most powerful...
▶ Groups: Visitor Pass & Access Credential Features
The Access Credentials Group: Control Who Can Issue Visitor Passes Jun 21, 2024 | Support Resource, TrueCloud Connect Tap for Sound Visitor Passes are only as controlled as the permission to issue them. The Access Credentials group is where you decide...
Virtual Key Video Self-Help Guides:
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OmniPoint Video Self-Help Guides
▶ Installing and Configuring an EPM with the CG Installer Control App
Installing and Configuring an EPM with the CG Installer Control App: Register, Set Times, and Test Every Function Apr 20, 2026 | Support Resource, OmniPoint This walks the full setup of an OmniPoint Entry Point Module (EPM) in the CG Installer Control App: log in,...
▶ OmniPoint: Scoping the Job Site
OmniPoint Site Walk: Scoping a Job Site Before You Order Jun 17, 2024 | Support Resource, OmniPoint Tap for Sound Scoping is the visit that decides your OmniPoint order. Walk the property, prove the signal at every entry point, and write down the hardware each...
▶ OmniPoint – Account Pre-Installation Onboarding
OmniPoint Part 2: Account Pre-Installation Onboarding Jun 16, 2024 | Support Resource, OmniPoint Tap for Sound You have sold the OmniPoint system. Before anyone drives to the site, the customer’s TrueCloud Connect account has to be set up and configured, because an...
CellGate sales and support documents are available in Adobe .pdf format for you to download or print.
- TrueCloud Connect: Dashboard Overview
- Single Family: Video Telephone Entry: Watchman (portal guide)
- Multifamily: Video Telephone Entry: Watchman (portal guide)
- UNIFY U320 Brochure
- External Camera Options Brochure
- Stand-Alone Cellular Camera: Cellcam C330
- Cellcam and UNIFY Camera Comparison Chart
- General System FAQs
- Installation Guide for Automatic Gates
- Installation Guide for Solar-Powered Gates
- Limited Warranty
- Security of Systems and Network
- Privacy Policy
- EPM Assignment and LoRa Signal Test Form
- OpenSignal Quick App User Guide