Access Control Support Resources & Guides
Welcome to Our Comprehensive Resources Page
Self-help guides & video tutorials to help you maximize the use of CellGate’s access control solutions.
Jump To Video Guides: Support Documents | TrueCloud Connect | Virtual Keys | OmniPoint
TrueCloud Connect Video Self-Help Guides
▶ Manage Callgroups: Importing Users
Introduction This video provides detailed instructions on how administrators of a multi-family access control product are importing users into call groups using the TrueCloud Connect dashboard. TrueCloud Connect™ is CellGate’s proprietary back-end architecture that...
▶ Users: Adding Codes
Introduction This video provides detailed instructions on how a property administrator can add codes to user profiles via the TrueCloud Connect dashboard. TrueCloud Connect™ is CellGate’s proprietary back-end architecture that manages all data flow between product...
▶ Editing Users
Introduction This video provides detailed instructions on how adminstrators can edit user information in their CellGate access control system via the TrueCloud Connect dashboard. TrueCloud Connect™ is CellGate’s proprietary back-end architecture that manages all data...
Virtual Key Video Self-Help Guides:
▶ How to Find Virtual Keys in the CellGate App
This guide explains the process of locating Virtual Keys within the CellGate App. Virtual Keys are a visitor managment feature available on all Watchman mult-family intercom systems. Users who have been granted administrator privileges, and have virtual keys enabled...
▶ Understanding QR Code Types for CellGate Access Control
QR Code Virtual Keys are an essential tool for managing visitor access at a multi-family property. Serving as digital barcodes, they can be sent via SMS or email to grant entry to specific access points on a property, while also being set up to work only during...
OmniPoint Video Self-Help Guides
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CellGate sales and support documents are available in Adobe .pdf format for you to download or print.
- TrueCloud Connect: Dashboard Overview
- Single Family: Video Telephone Entry: Watchman (portal guide)
- Multi-Family: Video Telephone Entry: Watchman (portal guide)
- UNIFY U320 Brochure
- External Camera Options Brochure
- Stand-Alone Cellular Camera: Cellcam C330
- Cellcam and UNIFY Camera Comparison Chart
- General System FAQs
- Installation Guide for Automatic Gates
- Installation Guide for Solar-Powered Gates
- Limited Warranty
- Security of Systems and Network
- Service Agreement
- Privacy Policy
- EPM Assignment and LoRa Signal Test Form
- OpenSignal Quick App User Guide
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