Access Control Support Resources & Guides
Welcome to Our Comprehensive Resources Page
Self-help guides & video tutorials to help you maximize the use of CellGate’s access control solutions.
Jump To Video Guides: Support Documents | TrueCloud Connect | Access Credentials | OmniPoint
TrueCloud Connect Video Self-Help Guides
▶ What is TrueCloud Connect?
TrueCloud Connect is the core of CellGate’s system, managing hardware communications via a secure web-based interface. Hosted on Microsoft Azure, it integrates with RealPage and Yardi. The system uses reliable IP-based communication for features like live video streaming. Learn more about TrueCloud Connect.
▶ Groups: No Access Group
The No Access Group: Revoke Entry Without Deleting the Record Jul 16, 2024 | Support Resource, TrueCloud Connect Tap for Sound The No Access group is the pause button for a resident’s entry. Moving someone into it revokes every credential they hold while keeping...
▶ Groups: Visitor Group
The Visitor Group: Guest and Vendor Codes, Scoped and Time-Bound Jul 16, 2024 | Support Resource, TrueCloud Connect Tap for Sound The Visitor group is where guest and vendor codes live. A code here is not just a number that opens the gate; it can be scoped to...
Virtual Key Video Self-Help Guides:
▶ Visitor Passes & Access Credentials for Visitor Management
Visitor Pass & Access Credential Management: The Three Pass Types, and When to Use Each Jun 21, 2024 | Support Resource, CellGate App Tap for Sound Visitor Passes are how you give a guest, vendor, or delivery access without a permanent code or card....
▶ Guide to Using PIN Codes in CellGate’s TrueCloud Connect
Using PIN Codes in TrueCloud Connect: Enable, Create, and Manage PIN Access Passes Jul 16, 2024 | Support Resource, TrueCloud Connect PIN codes are the keypad-friendly Access Pass, a numeric alternative to a QR code that needs no smartphone and works even if...
▶ How to Find Access Passes in the CellGate App
This guide explains how to locate and manage Access Passes within the CellGate App. Access Passes are a type of Access Credential used for visitor management – ideal for guests, vendors, service providers, and deliveries at your property. This feature is available on...
OmniPoint Video Self-Help Guides
Apartment Gate Security & Entry Management Case Study: Vanguard Crossing Apartments, St. Louis, MO
As multi-family properties grow in size and complexity, property managers face a variety of challenges, particularly when it comes to apartment gate security and entry management. This was the case for the Vanguard Crossing Apartments, a large multi-family property...
CellGate President Noel Gouldin Describes OmniPoint Wireless Multi-Point Access Control
CellGate President Noel Gouldin describes OmniPoint as a groundbreaking, long-range wireless access control system that simplifies management for large properties while reducing hardware and labor costs.
▶ OmniPoint Wireless Access Control: Point-to-Multi-Point Security Without Long-Distance Wiring
CellGate’s OmniPoint wireless access control system offers cost-effective and simple-to-install security for large properties like gated communities, campuses, and businesses.
CellGate sales and support documents are available in Adobe .pdf format for you to download or print.
- TrueCloud Connect: Dashboard Overview
- Single Family: Video Telephone Entry: Watchman (portal guide)
- Multifamily: Video Telephone Entry: Watchman (portal guide)
- UNIFY U320 Brochure
- External Camera Options Brochure
- Stand-Alone Cellular Camera: Cellcam C330
- Cellcam and UNIFY Camera Comparison Chart
- General System FAQs
- Installation Guide for Automatic Gates
- Installation Guide for Solar-Powered Gates
- Limited Warranty
- Security of Systems and Network
- Privacy Policy
- EPM Assignment and LoRa Signal Test Form
- OpenSignal Quick App User Guide