Introduction
This video provides detailed instructions on how to manage and utilize Visitor Pass and Access Credential features within user groups using the TrueCloud Connect™ dashboard. TrueCloud Connect™ is CellGate’s proprietary back-end architecture that manages all data flow between product hardware, the internet, cellular networks, landline phones, smartphone apps, and the administrative web portal.
What used to be called Virtual Keys is now positioned as Visitor Passes – QR Code and PIN Code Access Passes for visitors that are part of CellGate’s overall Access Credentials suite.
Managing Visitor Pass / Access Pass Features for Groups
- Log In to TrueCloud Connect™
Use your login credentials to access the TrueCloud Connect dashboard. - Navigate to Groups
Click on “Groups” at the top of the screen in the main menu to access the group management section. - Select the Group to Manage
- Identify the group you wish to manage (for example: Admin, Resident/Employee, Visitor, No Access).
- Click on the group name to access its settings.
- Typical usage:
- Admin Group – full control to issue and manage Visitor Passes / Access Passes.
- Resident/Employee Group – may be allowed to issue Visitor Passes, and will typically use Bluetooth and/or card/fob credentials for their own access.
- Visitor Group – usually receives Visitor Passes but does not issue them.
- No Access Group – no Access Credentials or Visitor Pass privileges.
- Access Visitor Pass / Virtual Key Settings
- In the group settings, click the “Edit Virtual Key Settings” button.
(In many systems, this label still appears as “Virtual Key Settings”, but it controls Visitor Pass / Access Pass behavior.) - Choose whether to enable or disable Visitor Pass / Access Pass features for the selected group.
- In the group settings, click the “Edit Virtual Key Settings” button.
- Configure Access Pass Types
- Recurring Access Pass
Used for ongoing access needs such as dog walkers, landscapers, pool cleaners, regular babysitters, or trash pickup.- Enable Recurring Access Pass for the group so admins (and, if allowed, residents) can issue ongoing QR or PIN Visitor Passes.
- Recurring passes allow repeat entry on an ongoing schedule, with days/times you define.
- Temporary Access Pass
Ideal for time-bound events such as parties, movers, visiting out-of-town guests, or other short-term needs.- Enable Temporary Access Pass for the group.
- Temporary passes are QR or PIN Visitor Passes that provide group access for a defined time window (for example, a few hours up to several days).
- Single-Use Access Pass
Designed for one-time, auditable entry – perfect for deliveries, service technicians, emergency repairs, or real estate showings.- Enable Single-Use Access Pass for the group.
- These QR or PIN Visitor Passes allow one successful entry, then automatically expire.
- Recurring Access Pass
- Save Settings
- After configuring which Access Pass types (Recurring, Temporary, Single-Use) are allowed for the group, click “Save” to apply the changes.
Benefits of Visitor Pass & Access Credential Features
- Enhanced Security: Provide secure access for visitors without needing physical keys or cards, and keep resident/employee credentials separate.
- Flexibility: Configure which groups can issue Recurring, Temporary, or Single-Use Access Passes to match your property’s policies.
- Convenience: Easily manage Visitor Pass / Access Pass behavior from the TrueCloud Connect dashboard, while residents and employees continue using Bluetooth and/or card/fob credentials for everyday access.