Sending Out Notifications: Prompt New Residents to Set Up the App Jul 16, 2024 | Support Resource, TrueCloud Connect Tap for Sound Adding a resident to the system does not automatically tell them it exists. A notification is the message that prompts each...
App Calls in a Call Group: How a Visitor Call Reaches a Resident, and the Fallback Jul 16, 2024 | Support Resource, TrueCloud Connect Tap for Sound When a visitor calls from the gate, CellGate tries the resident’s app first and falls back to a phone...
Editing a Call Group: Keep the Directory and Call Routing Current Jul 16, 2024 | Support Resource, TrueCloud Connect Tap for Sound A call group is what a visitor scrolls at the entry point and what routes their call to the right resident. Editing it keeps...
Importing Users into a Call Group: Add a Whole Property From One Spreadsheet Jul 16, 2024 | Support Resource, TrueCloud Connect Tap for Sound Adding residents one at a time is fine for a handful. For a whole property, importing a spreadsheet is the...
Adding a Resident in TrueCloud Connect: From the Manage Users Screen to the Property Directory Jun 1, 2024 | Support Resource, TrueCloud Connect Adding a resident walks through five screens in the TrueCloud Connect platform, and each one sets something you...
Removing a Resident in TrueCloud Connect: Three Outcomes, and How to Pick the Right One Jun 1, 2024 | Support Resource, TrueCloud Connect Removing a resident is not one action. It is three different outcomes reached through nearly the same clicks, and one...
