CellGate’s VirtualAssist provides a live, on-demand, video link for on-site technical support.
It allows a CellGate tech support specialist to have on-site visibility into exactly what an installation technician is doing and seeing — making communication more efficient, and reducing time on site because solutions can be reached more quickly.
VirtualAssist Is Easy to Use
Technical Support sends VirtualAssist link
If a dealer’s technical question is complex, they are new to CellGate’s hardware, or they are simply having difficulty explaining exactly where they are having trouble, our Technical Support Specialists can send a VirtualAssist invitation to the technician’s smart phone, asking for access to their camera.
Permission to Access Camera
Field Technician Shares Their On-Site View
Technical Support Specialist’s view with VirtualAssist
now has eyes on site
Our Technical Support Specialist can now
see exactly what the on-site technician sees,
and can direct their activities LIVE.
Either our Technical Support Specialist or the field technician can manually markup elements on-screen in order to highlight important areas.
Results in significantly more effective troubleshooting
- Reduced time on site
- Less stressful support interactions
- Improved communication
- Solutions being reached more quickly