On-demand video link for on-site Technical Support
Technical Support View
Field Technician’s View
VirtualAssist: Better Support & Quicker Resolutions
It gives CellGate technical support specialists real-time visibility into exactly what installation technicians are seeing and doing, enabling faster troubleshooting, clearer communication, and shorter time on site.
VirtualAssist Is Easy to Use
1
Technical Support sends VirtualAssist link
When a dealer’s technical question runs deep, when they are new to CellGate’s hardware, or when they simply cannot pin down where the trouble lives, our Technical Support Specialists send a VirtualAssist invitation to the technician’s smartphone, requesting access to their camera.
1
Initial Invitation
2
Permission to Access Camera
3
Field Technician Shares Their On-Site View
Technical Support Specialist’s view with VirtualAssist
2
Technical Support now has eyes on site
Our Technical Support Specialist can now see exactly what the on-site technician sees, and can direct their activities LIVE.
3
On-Screen Markup
Either our Technical Support Specialist or the field technician can manually markup elements on-screen in order to highlight important areas.
4
Results in significantly more effective troubleshooting
Technical Support View
