Technical Support View
It gives CellGate technical support specialists real-time visibility into exactly what installation technicians are seeing and doing, enabling faster troubleshooting, clearer communication, and shorter time on site.
When a dealer’s technical question runs deep, when they are new to CellGate’s hardware, or when they simply cannot pin down where the trouble lives, our Technical Support Specialists send a VirtualAssist invitation to the technician’s smartphone, requesting access to their camera.
Initial Invitation
Permission to Access Camera
Field Technician Shares Their On-Site View
Technical Support Specialist’s view with VirtualAssist
Our Technical Support Specialist can now see exactly what the on-site technician sees, and can direct their activities LIVE.
Either our Technical Support Specialist or the field technician can manually markup elements on-screen in order to highlight important areas.
Contact CellGate Technical Support and ask to use VirtualAssist!