Support
Support: How We All Work Together
Customer Self Management
Customers are responsible for administration of their day-to-day account needs like setting up new users, adding call groups, setting up hold open schedules, etc.
Gold Key Service™
Gold Key Service is responsible for: successful account setup, product implementation, TrueCloud Connect admin and resident CellGate app support — for the life of your account.
Technical Support
This team supports installing dealers’ wiring, troubleshooting and product performance needs.
It is one of the many reasons we have a 98% annual customer retention rate.
Our Gold Key white glove service for the CellGate app, TrueCloud Connect and end user administration is unmatched in the access control industry.
Contact Us
Is there something you could not find? Do you need additional information regarding your service?
Please call us at 855.694.2837
or send us your request via this form.
Useful Documents
Providing end-to-end support for our access control solutions and building entry systems.
