(855) 694-2837
Login Button for TrueCloud Connect Administrative Portal

SignalAssist

SignalAssist

SignalAssist

SignalAssist is our Technical Support team’s exclusive cellular router software, used for post-installation cellular signal analysis.  

The software analyzes historical cellular signal strength, bandwidth and noise in order to confirm a device’s reliabiity.  It expedites the solution when poor or unreliable cellular signal is detected. We are the only industry manufacturer providing this analysis because our TrueCloud Connect™/static IP system architecture facilitates its use.

SignalAssist Key Features

Analyzes Cellular Signal

Analyzes historical strength, bandwidth & noise to confirm device reliability

Fact-Based Solutions

Leads to clear, fact-based solutions for devices where signal performance is not reliable or optimal

For All CellGate Devices

Available on all newly shipped devices for 1st 90 days, and on-demand for legacy devices.

Expedites Solutions

Signal Assist expedites solution(s) for poor or unreliable cellular signal

Over-the-Air Installation

Is installed over-the-air once a dealer calls in with a technical support problem on a device

When to Use SignalAssist:

  • When a Device Acts Unreliably or Signal Issues Are Suspected.  For example, a) a device worked well when initially installed, then went offline; b) a device required rebooting several times; or c) any situation where a device is not acting optimally and consistently.
  • SignalAssist is automatically turned on in newly activated devices for the 1st 90 days.  If a dealer has a recently installed device acting unreliably, call Technical Support and a SignalAssist report is generated on the router’s performance since it was turned on (going 30 days back).
  • On devices that have been activated for more than 90 days, the installing dealer contacts Technical Support and asks that SignalAssist is turned on for up to the next 30 days.  The dealer calls back once several days have passed to request a SignalAssist report on the router’s performance from the day SignalAssist was turned on.

Benefits of SignalAssist Include:

  • Faster Resolutions.  Dealers confirm signal reliability and performance with one call to CellGate Technical Support in newly installed devices, and in just two calls on legacy devices — allowing solutions to be discussed more quickly.
  • Fewer Service Calls.  Reduces repetitive on-site service calls due to unreliable cellular signal.
  • Signal Software Data Capture.  Screen shots of SignalAssist data are shared with end customers to confirm a solution and prove previous cause of unreliability.

SignalAssist Can Point to One of These Solutions

Directional Antenna

A properly installed directional antenna adda bandwidth, reducea system noise and stabilizes connectivity to a single carrier tower.

Activate Verizon/Deactivate AT&T, or Vice Versa

Because our products ship with dual sims, if the original cellular carrier chosen does not have a reliable signal at the location, it is deactivated, and the second carrier’s sim is activated instead.

Hard-Wired Ethernet Connection

If both Verizon and AT&T cellular service is unreliable at the location, a hard-wired internet connection is the alternative.