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Field Repair Kit

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  • Commonly needed replacement parts
  • Verified repair parts replaced at no-charge

Key Benefits

Streamline Repairs

  • No RMA needed for kit parts
  • Easy, no-charge replacement
  • Keep Field Repair Kit on trucks
  • No repeat trips

Reduced Downtime

  • Keep Field Repair Kit on trucks
  • No Repeat trips

Save Time & Money

  • No-charge replacements
  • Reduces cost for field repair

What comes with the kit?

Kit Contents

How it works:

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Contact Dealer Technical Support

Phone: 1.855.694.2837 Option 2

  • Dealer information
  • Product model and device number
  • Description of issue (potential diagnosis)
  • Troubleshooting steps already taken

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Troubleshoot, Verify, & Fix

  • Run standard troubleshooting tests with CellGate technical support
  • Technical support identifies source of issue
  • Install replacement part using part from Field Repair Kit
  • Verify the replacement part corrected the issue

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Replenish Used Part

  • After the repair is verified, CellGate will replenish part used in repair
  • Replacement part will be shipped free of charge
  • Add replacement part to Field Repair Kit
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