What it does
A Hold Open code is a special code that keeps a gate or door unlocked for an extended period. Each Watchman device can have only one Hold Open code on your account. When entered, Relay 1 stays open until the same code is entered again, at which point the relay closes and normal operation resumes.
When to use one
It is useful whenever access is needed repeatedly for a stretch of time, an event, scheduled deliveries, service visits, or any time the gate or door should stay open without entering a code or credential for each entry.
Adding or changing the code
For security, only an account administrator or site administrator may request adding a Hold Open code or changing the existing one. An existing code can be edited through the TrueCloud Connect portal. To add one to a device, the administrator can call CellGate Customer Care at 855-694-2837 (option 3, then option 1 or 2 depending on property type) or email admincs@cell-gate.com.