Premium
Gold Key Service

Gold Key is our unique branded level of customer service that we provide to both the installing dealer and the property owner/manager(s) of multi-family, HOA and commercial markets. It is available for the life of a product.

Our Gold Key Difference

Competitors often charge extra for:

  • Implementation
  • Data Migration
  • Training & Onboarding

CellGate Includes everything.

No cost. Zero Surprises.

Complimentary Onboarding

Complete Implementation

  • Professional data migration & import
  • Full portal & app configuration
  • Call group setup
  • Initial credential setup with training

White Glove Onboarding

  • Gold Key onboarding team
  • Dedicated account activation
  • Seamless dealer partnership coordination
  • Lifetime product support included

Comprehensive Training

  • Live virtual sessions
  • Community management training
  • Ongoing support through staffing transitions
  • CellGate Academy courses for all users

Unlimited Resources

  • Step-by-step guides & video tutorials
  • Administrator training courses
  • Resident support materials
  • 24/7 access at no charge
Customer Support

How Is It Different?

Gold Key team members are SME’s (Subject Matter Experts) in multi-family, HOA, and commercial access control solutions. They have one objective – to provide seamless account set up, service activation credential uploads and post installation support.

What CellGate's Gold Key Service Includes

Account Set Up

  • Data migration & import
  • Portal & app configuration
  • Call group setup
  • Access event notification setup
  • Admin login tiers
  • Billing

Training

  • Site staff training
  • Scheduled webinars
  • Online video tutorials
Rotating Arrows
Account
Set Up
Training
Resident
Support
Lifetime
Support

Resident Support

  • CellGate app download, login & setting assistance
  • General app functionality support

Lifetime Support

  • Technical and Customer
    Support for as long as
    you have our product

Still Have Questions?

Please call us at 855.694.2837 x 3 or send us your request via this form.

Unmatched Service

Our Gold Key service for TrueCloud Connect, the CellGate app, and end user administration is unmatched in the access control industry. It is one of the many reasons we have a 96% annual customer retention rate.

96%
Annual Customer
Retention Rate
Average hold time for the week of
Dec 1 - Dec 5 was:
00:01:54
Contact Us, We Are Here For You